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Choosing support products carefully
How to choose a product
Questions to ask before you buy a communication, sensory, or routine product, including from the AUTIGENCE shop.
Questions to ask before you buy a support product.
1 min read · Families and carers, Professionals, Everyone
Uses your device voice. It reads the wording you have selected.

A support product is a tool for a job: showing the next activity, reducing noise, or offering another way to answer. It is not a therapy and it is not proof of progress. These questions apply to the AUTIGENCE shop and to anywhere else you buy.
A support product is a tool. It is not a therapy. Ask these questions in the AUTIGENCE shop and anywhere else.
Ask before you pay
- What exact job should this do, and how will we know if it is helping?
- What job should this do? How will we know if it helps?
- Who will use it, and can they try the idea in a cheaper way first?
- Who will use it? Can you try a cheaper version first?
- Does the description promise to treat, cure, or change autism? Treat that as a warning, not a benefit.
- If it promises to treat or cure autism, do not trust that claim.
- Can you return it? Is there a clear safety note for the age of the person using it?
- Can you return it? Is there a safety note for the person's age?
AUTIGENCE product pages use plain language, show price and stock, and avoid treatment claims. Orders can be saved on this site. Card payment runs only when Stripe is connected, and this preview does not send order email.
Product pages use plain language. They show price and stock. They do not make medical claims. This preview does not send email.
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